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@title Troubleshooting Performance Problems
@group fieldmanual
Guide to the troubleshooting slow pages and hangs.
Overview
========
This document describes how to isolate, examine, understand and resolve or
report performance issues like slow pages and hangs.
This document covers the general process for handling performance problems,
and outlines the major tools available for understanding them:
- **Multimeter** helps you understand sources of load and broad resource
utilization. This is a coarse, high-level tool.
- **DarkConsole** helps you dig into a specific slow page and understand
service calls. This is a general, mid-level tool.
- **XHProf** gives you detailed application performance profiles. This
is a fine-grained, low-level tool.
Performance and the Upstream
============================
Performance issues and hangs will often require upstream involvement to fully
resolve. The intent is for Phabricator to perform well in all reasonable cases,
not require tuning for different workloads (as long as those workloads are
generally reasonable). Poor performance with a reasonable workload is likely a
bug, not a configuration problem.
However, some pages are slow because Phabricator legitimately needs to do a lot
of work to generate them. For example, if you write a 100MB wiki document,
Phabricator will need substantial time to process it, it will take a long time
to download over the network, and your browser will probably not be able to
render it especially quickly.
We may be able to improve performance in some cases, but Phabricator is not
magic and can not wish away real complexity. The best solution to these problems
is usually to find another way to solve your problem: for example, maybe the
100MB document can be split into several smaller documents.
Here are some examples of performance problems under reasonable workloads that
the upstream can help resolve:
- {icon check, color=green} Commenting on a file and mentioning that same
file results in a hang.
- {icon check, color=green} Creating a new user takes many seconds.
- {icon check, color=green} Loading Feed hangs on 32-bit systems.
The upstream will be less able to help resolve unusual workloads with high
inherent complexity, like these:
- {icon times, color=red} A 100MB wiki page takes a long time to render.
- {icon times, color=red} A Turing-complete simulation of Conway's Game of
Life implemented in 958,000 Herald rules executes slowly.
- {icon times, color=red} Uploading an 8GB file takes several minutes.
Generally, the path forward will be:
- Follow the instructions in this document to gain the best understanding of
the issue (and of how to reproduce it) that you can.
- In particular, is it being caused by an unusual workload (like a 100MB
wiki page)? If so, consider other ways to solve the problem.
- File a report with the upstream by following the instructions in
@{article:Contributing Bug Reports}.
The remaining sections in this document walk through these steps.
Understanding Performance Problems
==================================
To isolate, examine, and understand performance problems, follow these steps:
**General Slowness**: If you are experiencing generally poor performance, use
Multimeter to understand resource usage and look for load-based causes. See
@{article:Multimeter User Guide}. If that isn't fruitful, treat this like a
reproducible performance problem on an arbitrary page.
**Hangs**: If you are experiencing hangs (pages which never return, or which
time out with a fatal after some number of seconds), they are almost always
the result of bugs in the upstream. Report them by following these
instructions:
- Set `debug.time-limit` to a value like `5`.
- Reproduce the hang. The page should exit after 5 seconds with a more useful
stack trace.
- File a report with the reproduction instructions and the stack trace in
the upstream. See @{article:Contributing Bug Reports} for detailed
instructions.
- Clear `debug.time-limit` again to take your install out of debug mode.
If part of the reproduction instructions include "Create a 100MB wiki page",
the upstream may be less sympathetic to your cause than if reproducing the
issue does not require an unusual, complex workload.
In some cases, the hang may really just a very large amount of processing time.
If you're very excited about 100MB wiki pages and don't mind waiting many
minutes for them to render, you may be able to adjust `max_execution_time` in
your PHP configuration to allow the process enough time to complete, or adjust
settings in your webserver config to let it wait longer for results.
**DarkConsole**: If you have a reproducible performance problem (for example,
loading a specific page is very slow), you can enable DarkConsole (a builtin
debugging console) to examine page performance in detail.
The two most useful tabs in DarkConsole are the "Services" tab and the
"XHProf" tab.
The "Services" module allows you to examine service calls (network calls,
subprocesses, events, etc) and find slow queries, slow services, inefficient
query plans, and unnecessary calls. Broadly, you're looking for slow or
repeated service calls, or calls which don't make sense given what the page
should be doing.
After installing XHProf (see @{article:Using XHProf}) you'll gain access to the
"XHProf" tab, which is a full tracing profiler. You can use the "Profile Page"
button to generate a complete trace of where a page is spending time. When
reading a profile, you're looking for the overall use of time, and for anything
which sticks out as taking unreasonably long or not making sense.
See @{article:Using DarkConsole} for complete instructions on configuring
and using DarkConsole.
**AJAX Requests**: To debug Ajax requests, activate DarkConsole and then turn
on the profiler or query analyzer on the main request by clicking the
appropriate button. The setting will cascade to Ajax requests made by the page
and they'll show up in the console with full query analysis or profiling
information.
**Command-Line Hangs**: If you have a script or daemon hanging, you can send
it `SIGHUP` to have it dump a stack trace to `sys_get_temp_dir()` (usually
`/tmp`).
Do this with:
```
$ kill -HUP <pid>
```
You can use this command to figure out where the system's temporary directory
is:
```
$ php -r 'echo sys_get_temp_dir()."\n";'
```
On most systems, this is `/tmp`. The trace should appear in that directory with
a name like `phabricator_backtrace_<pid>`. Examining this trace may provide
a key to understanding the problem.
**Command-Line Performance**: If you have general performance issues with
command-line scripts, you can add `--trace` to see a service call log. This is
similar to the "Services" tab in DarkConsole. This may help identify issues.
After installing XHProf, you can also add `--xprofile <filename>` to emit a
detailed performance profile. You can `arc upload` these files and then view
them in XHProf from the web UI.
Next Steps
==========
If you've done all you can to isolate and understand the problem you're
experiencing, report it to the upstream. Including as much relevant data as
you can, including:
- reproduction instructions;
- traces from `debug.time-limit` for hangs;
- screenshots of service call logs from DarkConsole (review these carefully,
as they can sometimes contain sensitive information);
- traces from CLI scripts with `--trace`;
- traces from sending HUP to processes; and
- XHProf profile files from `--xprofile` or "Download .xhprof Profile" in
the web UI.
After collecting this information:
- follow the instructions in @{article:Contributing Bug Reports} to file
a report in the upstream.

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